According to Downdetector.com, Bank of America reported a significant potential outage on Friday, with thousands of users experiencing problems. As of 5:12 p.m. PT, over 9,000 users have reported issues with the platform, according to Downdetector, which monitors outages by compiling status data from several sources.
Some users complained that their balances were displaying amounts from prior days, while others reported that the bank was unable to display some accounts. Most reports mention problems with mobile banking.
According to Downdetector, the majority of individuals were having problems with mobile banking, and Houston, Dallas, Los Angeles, and Chicago were among the afflicted areas. Users have been experiencing problems since 7:17 p.m. EST, according to the website.
Online reactions to the Bank of America outage were diverse. "Bank of America needs to fix this problem expeditiously," said one person, who was understandably upset.
"I'm able to log in, but it warns that balances don't include any of today's activity and are only current up to the end of the last business day," remarked another user. As of November 7, 6 p.m. ET, a consumer claimed that Bank of America credit and debit cards were not functioning in Virginia.
A notification from the bank that said, "Temporarily unable to display some accounts and/or latest balances," was shared by another individual. We're trying to find a speedy solution.
"I'm able to log in, but it warns that balances don't include any of today's activity and are only current up to the end of the last business day," remarked another user. As of November 7, 6 p.m. ET, a consumer claimed that Bank of America credit and debit cards were not functioning in Virginia.
A notification from the bank that said, "Temporarily unable to display some accounts and/or latest balances," was shared by another individual. We're trying to find a speedy solution.
A number of people vented their concerns in comments on the Downdetector website. "Logging in displays balances from previous days." One person stated, "Can't transfer or Zelle." "Balance on the mobile app is showing the previous business day and calling tells me I have a 0 balance," another person commented.
Another person asked, "Hey, is there a problem with the Bank of America network? I keep getting a temporary network unavailable and it says you're working on it." Tell me. Another user posted a picture of a person sitting among cables with the remark, "Bank of America mood."
Another person asked, "Hey, is there a problem with the Bank of America network? I keep getting a temporary network unavailable and it says you're working on it." Tell me. Another user posted a picture of a person sitting among cables with the remark, "Bank of America mood."
Customers of Bank of America who are having trouble logging in can contact customer service via relay services by calling 711 and having their account number on hand. They can contact 800-432-1000 with questions about deposit accounts or accessible banking services.
The bank has provided several easy fixes for login issues. If a customer's password has expired or doesn't fulfill security criteria, they can attempt changing it. Passwords must have one uppercase letter, one lowercase letter, and one number, totaling at least eight characters.
The bank has provided several easy fixes for login issues. If a customer's password has expired or doesn't fulfill security criteria, they can attempt changing it. Passwords must have one uppercase letter, one lowercase letter, and one number, totaling at least eight characters.
In order to resolve Bank of America login issues, users should make sure they are providing the correct user ID, which occasionally needs to be manually re entered.
Additional advice includes removing stored credentials before attempting again or looking for out of date saved passwords. These actions might not completely fix the issue, though, as it seems to be on the bank's end.
